Frequently Asked Questions
Everything you need to know about shopping with Annams Shop
How do you ensure the freshness of your food products?
We source our products daily and use vacuum-sealed packaging for perishables. All orders are stored in temperature-controlled environments until they are dispatched to ensure they reach you in peak condition.
What are your shipping rates and delivery times?
We offer flat-rate shipping based on your location. Standard delivery typically takes 2-4 business days, while express options are available for next-day delivery on select grocery items.
Do you offer returns on food items?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Are there organic or gluten-free options available?
Yes, Annams Shop carries a wide variety of organic, gluten-free, and vegan products. You can use the 'Dietary Filters' on our collection pages to find items that suit your specific needs.
How can I track my order?
Once your order has been shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.